FAQ

This page will allow you to find out answers to questions that you may have. If the answer to your question is not featured on this page, please refer to our Contact Us and our customer service will be more than happy to help you.

General Questions
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Is my personal information secured?

AfricaWinner is committed to maintaining the best privacy practices, in order to make sure that your online experience is as safe and as secure as technically possible.
All financial transactions and personal information are transmitted via Secure Socket Layer (SSL) technology and is stored in a secure operating environment, after being checked with the latest fraud control system.

Am I allowed to bet with AfricaWinner?

To bet with AfricaWinner you must be at least 18 years of age!

Parental control

AfricaWinner believes in creating a gaming environment that is appropriate and responsible.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet.
Just search the web for your suitable “Parent control” application.

How do I solve display issues?

Some customers may experience a display issue where the "Bet Slip" appears off the edge of your screen. This is most likely to be due to the screen resolution of your PC being set too low (below 1024 by 768). For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher.

Registration
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How do I open a AfricaWinner Account?

In order to register your personal MTN Account, you will have to click on any link or banner titled “Registered Now” or “Join us” and to fill out your personal MTN phone number. Once you click "Send" you will receive an SMS, containing a verification code. Please enter the code and click on "Validate Code". 

In case you did not receive a code you can click on "Resend Code" and you will be provided with a new verification code.

Why do I have to provide my personal details to AfricaWinner?

The Company has the right to request documents, in order to verify its clients’ identity at any stage of their account’s lifetime. At AfricaWinnerwe strive to ensure all of our users are able to enjoy themselves in a fully secured environment.

How old do I have to be to open a AfricaWinner  Account?

All AfricaWinner customers must comply with their local legislation regarding gambling. You must be 18 or older to be able to create an AfricaWinner Account and access our gambling features. We usually request proof of age in order to verify the information you have entered when registering.

How is my personal information safe?

All personal information you provide when opening up an AfricaWinner account is safely and securely stored in our servers with all of the latest encryption and security measures in place. Please check our Privacy Policy for additional information.

Can I open more than one AfricaWinner Account?

No, all customers are limited to opening just one account with us. We reserve the right to close any multiple accounts opened for a single person.

I’ve made a mistake while filling in my personal details. What should I do?

To alter some of the account’s information you need to go to My account -> Details. If you do not find the details you need to adjust in the form, you need to reach us by e-mail support@africawinner.com or Live Chat and specify the changes you need to make to your account and we will assist you further.

How can I reach you if I need help with completing my registration?

You can always contact us via email: support@africawinner.com or chat via any Live Chat banner on our website, and our team will do its best to provide any assistance needed.

How can I make a deposit after registration?

You can find all deposit options under DEPOSIT in the MY ACCOUNT drop-down menu in the light-blue navigation bar below the main website navigation menu.

Are there any deposit fees?

No, all deposits made to your AfricaWinner account are absolutely free of charge.

Are there any fees for withdrawals?

No, all approved withdrawals are free of charge.

Are there any bonus offers I can claim by opening a AfricaWinner account?

You can find all promotions and bonus offers by clicking on Promotions in the upper right area of the website. Once you register you will also receive personalized bonus offers based on your gambling preferences.

 

AfricaWinner Account
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How do I access ‘My account’?

After you have logged in you can then access the ‘My Account’ page. The ‘My Account’ section contains Personal information and account information.

Which deposit methods are accepted?

AfricaWinner allows you to fund your account using the Mobile Money payment solution. For the details, check out the “Deposit” page.

How do I withdraw my winnings?

In order to withdraw, you need to click on the “Withdraw” link, from the drop-down menu below your username. Then follow the simple instructions to complete the process.

How do I know how much money do I have?

Once logged-in, you can view your balance on the upper slip of your screen.

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